Just hammer it a few times and pray that it starts cooperating.
Just because something is new doesn't mean that it will always work. Some products don't go through a QC process, and some manage to make it through a QC when they shouldn't have, otherwise they get damaged after a QC.
I would hope that you still have your proof of payment, whatever that may be, and I'd take it back.
![Smiley :)](http://ez.feedthetrolls.net/Smileys/default/smiley.gif)
There are no odd Windows features that disable your ESC key for convenience AFAIK lol.